Refund policy

Return & Refund Policy

Our guarantee. Try it for a night. If it's not for you, email us within 30 days and we'll make it right.

We want you to be happy with your Reboot order. Returns and refunds are accepted when there's a valid reason — for example, your order arrived damaged or defective, you received the wrong item, or your product was unopened and unused.

How to request a return or refund. Email support@reboothydration.com within 30 days of delivery with your order number, a short description of the issue, and a photo if the product arrived damaged or incorrect. We'll review your request and reply with next steps.

Approved returns. If a return is approved, we'll let you know where to send the product. Opened or partially used sticks can't be resold, so please keep the product sealed if you intend to return it (damaged, defective, or incorrect items are the exception).

Refunds. Once we've received and reviewed your return, or confirmed a damaged/incorrect shipment, we'll issue a refund to your original payment method. Refunds usually appear within 5–10 business days depending on your bank.

Cancellations. Orders can be cancelled before they ship. Contact us as soon as possible with your order number; once an order has shipped it can't be cancelled, but you can request a return as described above.

Trial Pack and promotions. Trial Packs and discounted or promotional orders follow the same policy.